Exploring the role of HRm in service delivery in healthcare organizations A study of an Indian hospital

By:

TOMAR, AVANTIKA

Contributor(s):

DHIMAN, AMIT

Material type:

Mixed materialsPublication details: 2013Description: 21-38Subject(s):

HUMAN RESOURCE MANAGEMENT

NLM classification:

658.3

In: VIKALPAMSummary: This paper explores the relationship between HR practices and service delivery in haelthcare based on a qualitative study conducted in an Indian hospoital. The findings reveal that more emphasis is laid on supreme hospitality and patient amenitiesthan the medical treatment. HR specific issues such as standardization of nursing activities, apprasial systems, effective communication channels and compensation structure, are all found to affect the quality of service provided in a hospital.

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Holdings
Item type	Current library	Call number	Vol info	Status	Date due	Barcode
Periodicals/Magazines	SSCBS Library		38/2	Available		P14938

This paper explores the relationship between HR practices and service delivery in haelthcare based on a qualitative study conducted in an Indian hospoital. The findings reveal that more emphasis is laid on supreme hospitality and patient amenitiesthan the medical treatment. HR specific issues such as standardization of nursing activities, apprasial systems, effective communication channels and compensation structure, are all found to affect the quality of service provided in a hospital.

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