Customer perception of service convenience A comparison between public and new private sector banks
Material type:![Mixed materials](/opac-tmpl/lib/famfamfam/MX.png)
- 658.8
Item type | Current library | Call number | Vol info | Status | Date due | Barcode | |
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SSCBS Library | 14/3 | Available | P15106 |
This study examines the difference between public sector and new private sector banks with reference to service convenience dimensions; decision convenience, transaction convenience, benefit convinience and post benefit convinience. A cross sectional research on 445 retail banking customers through structured questionnaire is conducted.
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