Results of search for 'su:{CONSUMER SATISFACTION}' › Shaheed Sukhdev College of Business Studies Library catalog

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	1.	You will be satisfied Ford motor's top salesman shows you how to turn happy customers into fanatical loyalists and leave.. by TASCA, Bob CALDWELL, Peter [] Material type: Text; Format: print ; Literary form: Not fiction Publication details: NEW YORK HARPER-COLLINS 1996 Availability: Items available for loan: SSCBS Library (1)Call number: 658.812 TAS-N6. Add to cart (remove)

	2.	Customer service operations Complete guide by BLANDING, Warren [] Material type: Text; Format: print ; Literary form: Not fiction Publication details: NEW YORK AMACOM 1991 Availability: Items available for loan: SSCBS Library (1)Call number: 658.812 BLA-N1. Add to cart (remove)

	3.	Achieving excellence through customer service by TSCHOHL, John FRANZMEIER, Steve [] Material type: Text; Format: print ; Literary form: Not fiction Publication details: DELHI JAICO 1997 Availability: Items available for loan: SSCBS Library (1)Call number: 658.812 TSC-N7. Add to cart (remove)

	4.	Improving your measurement of customer satisfaction A guide to creating, conducting, analyzing and reporting customer satisfaction measurement programs by VAVRA, Terry G [] Material type: Text; Format: print ; Literary form: Not fiction Publication details: ALLAHABAD A H WHEELER 1997 Availability: Items available for loan: SSCBS Library (1)Call number: 658.812 VAV-N7. Add to cart (remove)

	5.	Complete idiot's guide to great customer service by KARR, Ron BLOHOWIAK, Don [] Material type: Text; Format: print ; Literary form: Not fiction Publication details: DELHI PRENTICE-HALL OF INDIA 1998 Availability: Items available for loan: SSCBS Library (1)Call number: 658.812 KAR-N7. Add to cart (remove)

	6.	No cover image available Stand out customer service by DEE, David [] Material type: Text; Format: print ; Literary form: Not fiction Publication details: DELHI SBP MANAGEMENT PRESS 1998 Availability: Items available for loan: SSCBS Library (1)Call number: 658.812 DEE-N8. Add to cart (remove)

	7.	No cover image available Building profitable customer relations by DEE, David [] Material type: Text; Format: print ; Literary form: Not fiction Publication details: DELHI SBP MANAGEMENT PRESS 1998 Availability: Items available for loan: SSCBS Library (1)Call number: 658.812 DEE-N8. Add to cart (remove)

	8.	No cover image available Servicing tough customers How to keep them smiling... and yourself sane! by DEE, David [] Material type: Text; Format: print ; Literary form: Not fiction Publication details: DELHI SBP MANAGEMENT PRESS 1998 Availability: Items available for loan: SSCBS Library (1)Call number: 658.812 DEE-N8. Add to cart (remove)

	9.	Delivering quality service Balancing customer perceptions and expectations by ZEITHAML, Valarie A PARASURAMAN, A [] Material type: Text; Format: print ; Literary form: Not fiction Publication details: NEW YORK FREE PRESS 1990 Availability: Items available for loan: SSCBS Library (1)Call number: 658.812 ZEI-N0. Add to cart (remove)

	10.	Customers.com How to create a profitable business strategy for the Internet by SEYBOLD, Patrica B MARSHAK, Ronni T [] Material type: Text; Format: print ; Literary form: Not fiction Publication details: NEW YORK RANDOM HOUSE 1998 Availability: Items available for loan: SSCBS Library (1)Call number: 658.812 SEY-N8. Add to cart (remove)

	11.	Customer driven services management by BALACHANDRAN, S [] Material type: Text; Format: print ; Literary form: Not fiction Publication details: DELHI RESPONSE BOOKS 1999 Availability: Items available for loan: SSCBS Library (1)Call number: 658.812 BAL-N9. Add to cart (remove)

	12.	Winning the service game by SCHNEIDER, Benjamin BOWEN, David E [] Material type: Text; Format: print ; Literary form: Not fiction Publication details: MASSACHUSETTS HARVARD BUSINESS SCHOOL 1995 Availability: Items available for loan: SSCBS Library (1)Call number: 658.812 SCH-N5. Add to cart (remove)

	13.	Customer centered selling Eight steps to success from the world's best sales force by JOLLES, Robert L [] Material type: Text; Format: print ; Literary form: Not fiction Publication details: NEW YORK FREE PRESS 1998 Availability: Items available for loan: SSCBS Library (1)Call number: 658.812 JOL-N8. Add to cart (remove)

	14.	Kaizen strategies for customer care How to create a powerful customer care program and make it work by WELLINGTON, Patricia [] Material type: Text; Format: print ; Literary form: Not fiction Publication details: DELHI PEARSON EDUCATION 2000 Availability: Items available for loan: SSCBS Library (1)Call number: 658.812 WEL-P0. Add to cart (remove)

	15.	Service Asia How the tigers can keep their stripes by TOCQUER, Gerard A [] Material type: Text; Format: print ; Literary form: Not fiction Publication details: NEW YORK PRENTICE-HALL 1998 Availability: Items available for loan: SSCBS Library (1)Call number: 658.812 TOC-N8. Add to cart (remove)

	16.	Handbook of key customer relationship management The definitive guide to winning, managing and developing key account business by BURNETT, Ken [] Material type: Text; Format: print ; Literary form: Not fiction Publication details: DELHI PEARSON EDUCATION 2001 Availability: Items available for loan: SSCBS Library (1)Call number: 658.812 BUR-P1. Add to cart (remove)

	17.	Customer relationship management A key to corporate success by RAMANA, V Venkata SOMAYAJULU, G [] Material type: Text; Format: print ; Literary form: Not fiction Publication details: DELHI EXCEL BOOKS 2003 Availability: Items available for loan: SSCBS Library (1)Call number: 658.812 RAM-P3. Add to cart (remove)

	18.	CRM handbook A business guide to customer relationship management by DYCHE, Jill [] Material type: Text; Format: print ; Literary form: Not fiction Publication details: DELHI PEARSON EDUCATION 2002 Availability: Items available for loan: SSCBS Library (1)Call number: 658.812 DYC-P2. Add to cart (remove)

	19.	E CRM Business and system frontiers by JAISWAL, M P KAUSHIK, Anjali [] Material type: Text; Format: print ; Literary form: Not fiction Publication details: NEW DELHI ASIAN BOOKS PVT LTD 2002 Availability: Items available for loan: SSCBS Library (1)Call number: 658.812 JAI-P2. Add to cart (remove)

	20.	Up close and personal Customer relationship marketing @ work by GAMBLE, Paul R STONE, Merlin [] Edition: Ed 2 Material type: Text; Format: print ; Literary form: Not fiction Publication details: LONDON KOGAN PAGE 2003 Availability: Items available for loan: SSCBS Library (1)Call number: 658.812 GAM-P3. Add to cart (remove)

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Your search returned 33 results.